Wednesday, September 5, 2012

6 Tips for Keeping Your Cool When Customers Get Hot

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you'll always be professional.


2. Speak more slowly. You'll be amazed at how much more clearly you can think and how much control and confidence you experience when you consciously slow down your rate of speech. Speak slowly and methodically when your emotional triggers are launched and you'll maintain poise during difficult conversations.

3. Wait 1-2 seconds before responding. Responding immediately to difficult or tactical customers could result in you saying something you'll later regret. Before you respond, take a deep breath, wait at least 2 seconds, and think about the best response and the best approach.

4. Take a time-out. When you sense that your buttons have been pushed, take a break. You can tell the customer you need to put him on hold while you review a file, or whatever excuse sounds good at the time. The point is to get away from the customer for a few seconds so you can re-group.

5. Use positive self-talk. I'm going to sound like Dr. Phil on this one, but I'm quite serious. Instead of saying to yourself, "I don't get paid enough to put up with this ____." Say something more positive like "This guy really needs my help." Thinking more positively helps you respond more positively and professionally. Negative thoughts lead to negative words, and it spirals into a very negative situation.

6. Show your power before you use it. Often, a subtle suggestion of your "power" is far more effective than the outright use of your power. As a customer service professional you may have the power to terminate a phone call. You could say to your customer: "If you don't stop yelling, I will terminate this call." But, believe it or not, you are far more "powerful" if you say, "I want to help you, but when you yell and cut me off, you make it difficult for me to work with you." The latter statement demonstrates your power and your message most definitely gets across. The former statement uses up all of your ammunition and won't usually diffuse an irate customer.

These incredibly simple tips will position you to keep your cool when customers get hot!



5 Things NOT to Do With Upset Customers

A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out for several days.

On the day of the fire two representatives from the insurance company told me to "Hold on to your meal receipts, send them to us and we'll cover your meals plus sales tax." After the contractors restored my home and we settled back in, I was preparing to mail in my meal receipts for reimbursement and I gave my adjuster a quick call before dropping the envelope of receipts in the mail. He explained that reimbursement was actually for 50% of meals and not 100%. While a partial adjustment made sense to me, I clearly recalled two company representatives promising to "cover meals plus sales tax."

My adjuster became sarcastic and defensive in both his words and tone and said, "No one in this entire company would have told you we cover 100% of meals. Our policy is to cover 50% because you would have been eating even if the fire had not occurred."

I was livid. Now it's no longer about the issue, it's about the principle. So what did I do? I assembled all the facts that supported my case, presented an opening argument to the company's corporate office calmly and methodically, and finally delivered a fervent and succinct summation of my evidence and closed the deal---walking away with 100% of my meal charges.

Here's the lesson here:   Had the claims adjuster done and said the right things during my initial phone call, the company would have been able to resolve this problem with a simple explanation and apology. Instead, they paid out nearly $200 more than they had to and had to spend 10 minutes listening to my case.

This costly scenario is played out countless times every day throughout the service sector because employees don't know how to communicate with upset customers with diplomacy and tact and in such a way that creates calm and goodwill.

In my case, had the claims adjuster responded with, "What we were trying to explain is that your policy covers 50% of your meals plus sales tax. You would have been out of expenses for meals even if you had not experienced the regretful fire. We try to minimize your inconvenience during your loss by covering expenses above and beyond your normal meal expenses. Does this make sense? I'm so sorry for any inconvenience this misunderstanding has caused you."

This approach certainly made sense and I would have very likely accepted the 50% policy. But instead, the claim adjuster's attitude incited me and I was determined to accept nothing but full reimbursement. The wrong approach to an already upset customer only makes them more forceful and often results in a much higher payout from the company. I don't want you to have to pay one dollar more than you absolutely have to and to help you manage costs better I'll give you 5 things not to do with upset customers.

1. Don't tell a customer they are wrong.  
Telling your customer he is wrong arouses opposition and will make the customer want to battle with you. It's difficult, under even the most benign situations to change people's minds. So why make your job harder by starting out on the wrong foot.

2. Don't argue with a customer.   
You can never win an argument with your customers. Certainly, you can prove your point and even have the last word, you may even be right, but as far as changing your customer's mind is concerned, you will probably be just as futile as if you were wrong.

3. Don't speak with authoritative tone as if you have to prove the customer wrong.  
Even when the customer is wrong, this is not an appropriate response, as it will put the customer on the defense.

4. Don't say, "We would never do that."  
 Instead try, "Tell me about that."

5. Don't be afraid to apologize.  
Offer an apology even when the customer is at fault. An apology is not admission of fault. It can be offered to express regret. For example, "I'm so sorry for any inconvenience this misunderstanding has caused you."

Never forget in problem situations the issue is not the issue. The way the issue is handled becomes the issue.



5 Simple Tips For Dealing With Nasty Customers

If you’ve been in business very long, you’ve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that’s going to “shut your business down” because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparently no reason.

It doesn’t happen often, but if you’re going to be in business, you will run across some nut cases from time to time. Some can be diffused, some can’t. That’s just the way things go in business.

There are some simple techniques for dealing with irate customers without burning yourself an ulcer over them and without telling them you hope they get cancer and die!

Here are some tips you may find useful…

1. Don’t take it personal

There is one thing that almost all nasty customers have in common. They try to attack you on a personal level. Name calling is not unusual. When you take it personal, you are likely to get into a yelling match with the customer which resolves nothing and only stands to make things worse. Try to diffuse the situation – kill the anger with kindness so to speak. If that doesn’t work, ask them to contact you again once they have calmed down and are willing to speak reasonably. Refuse to speak with a customer in an irate state. You don’t have to put up with abuse ever.

2. Don’t overdo the “customer is always right” concept

In customer service training you will always hear that the customer is always right. While that is true to some extent, sometimes they are just flat wrong. You should always try to accommodate a customer within reason, but do not allow that concept to go too far.

3. Realize it isn’t always your problem

Sometimes people just have a bad day and are looking for someone to take it out on. A hateful, ugly customer is often one of these people. If you listen to their ranting and raving, then respond kindly telling them you understand their frustration and you want to work with them to come to a resolution, you will often diffuse the anger and uncover the rational human being beneath it.

4. Don’t fall for fear invoking bluffs

In customer service some business people tend to do anything to avoid the potential harm of a threat even if it means losing money or giving in to irrational demands. When you are threatened, consider the validity of the threat. Do you really think someone is going to pay thousands of dollars in attorney fees to sue you over a low dollar transaction? Likely not. Again, do what you can to accommodate within reason but don’t give in to unsubstantiated threats.

5. Be prepared to decide whether or not a customer relationship is worth salvaging

You’ve heard it said that one happy customer tells one person about your business while an unhappy customer will tell 10 or more. Undoubtedly, word of mouth can be the best or the worst exposure for your business. This is the very basis of the “the customer is always right” concept. Of course it is best to salvage a customer relationship if you can, but again, do so within reason.



Tuesday, September 4, 2012

10 Ways To Make More Money In Network Marketing

Network Marketing is an excellent way for the "average Joe or Jane" to make an extra income.  This business concept has been around for decades, and it will not disappear any time soon. The reason for its popularity is simple... It Works!  It does however, require lots of work and most importantly, dedication and persistance to get the job done.  The best part is, once you are able to set up a solid network, your business becomes MUCH less time intensive.  Almost like going on "autopilot".  The key is to get there as fast as possible.

Here are just a couple of tips I have found to be helpful in maximizing your Network Marketing Business:

1. Use your products regularly.  This is Number 1 for a reason, this is the most ignored part of ANY network marketing business.  How do you expect your business to succeed if you will not even use your own products?  It does seem silly to even have to bring this up, but there are many who are not using their own products, and wonder why they are not making any money.  Make a commitment to use your products for a year, and see where your business goes.

2. Educate yourself constantly.  This is very important!  You must rid yourself of negative ideas, sometimes referred to as "stinkin thinkin".  This can be done in a variety of ways.  I recommend reading at least 15 minutes a day, but try to shoot for 30.  Business and self-help books are a great way to start.  Don't forget your Multi-level magazines, as they are full of tips and advice.  Lastly, listen to cassette tapes on multi-level tips from top earners in your business.

3.  Spend as much time as possible with your upline.  Your upline should have only one goal in mind, To Help You Succeed!  They are a vast source of knowledge and information.  Mingle with top distributors in your group, or other groups, and ask how they made it.  Most everyone should be more than happy to provide you with excellent tips and advice.

4. Present your products and marketing plan personally to at least one person daily.  Remember above when I said you are going to have to work, well here it is. Now here is the key, the prospects to whom you present your plan, do not have to be yours personally.  Show the plan for your downline, and not only will you create "security" by placing members in your downlines' downline, it will also give you a boost in your personal income!   I can guarantee if you were to follow this rule for 6 months, you would create a downline with enough width and depth to create an income to sustain you and your family for life.

5.  Care for your downline. An entire book can be written on this topic. Usually, it's the little things that show you really care.  Try to maintain regular contact, and always praise your distributor's accomplishments. You can even offer incentives for specific achievements, such as money, travel, recognition, or other rewards, to help motivate your group.

6.  Duplicate yourself by making distributors independent of you.  This will help to multiply your time, thus making you and your group more effective.  Always lead by example. Never stop recruiting, training and retailing.  Remember the KISS formula - "Keep It Simple, Sweety" I know, I know, I changed the last word, but it maintains the meaning.  This can be done my conducting simple, brief, yet dramatic presentations, and teaching your downline to do the same.

7. Create a large customer base.  This is another largely ignored, yet very important, piece of your network marketing business.  Many try so hard to build a huge downline, that they forget how much profit they could also make by selling their products to retail customers.  Some people will just not want to become part of your downline, no matter how great a product/system you may have.  This does not mean they will not be personally interested in your product.  Try to make everyone your customer.  Once you earn their trust, they will come to you more, and perhaps even join your downline later.  Always "leave the door open", as people's needs do change.

8.  Focus on your customers needs.  You must give customers more than they expect, and always satisfy your customers complaints immediately.  Try to listen 80% of the time, and talk only 20%.  As stated above, your customers can be a huge source of future referrals and/or business.  You must earn and maintain their trust.  Once you have their trust, you can always ask for referrals, which leads to even more business and a larger downline.

9.  Set daily, weekly, monthly, and yearly goals - and Write Them Down!  You may have heard the expression, "How do you eat an elephant?  One bite at a time."  Breaking up a larger goal into smaller easily attainable goals, is the key to success.  You cannot just jump to the end, you have to make progress everyday.  Writing them down is another largely ignored, important tip to help you succeed.  A goal is just a "passing thought", or "wish" until you put it in writing.  That is when it becomes concrete and real.  It is also a great idea to keep a business journal of your daily activities, as it will help you to become more productive and time-conscious.

10.  Get Out There And Do It Now!  All of the knowledge in the world is useless and unprofitable, until you put the most important ingredient of them all in place.  This "secret" ingredient should come as no surprise at all, but this is the #1 reason for failure at anything in life.  It is ACTION!  Remember, knowledge is useless without action.


Following these steps will almost give you immediate results.  Thank you for reading this, and I truly hope this has provided you with valuable information to help you and your business grow and succeed.



8 Tips to Help You Become a Networking Guru!

Effective business networking is the bringing together of like minded individuals who, through relationship building, become walking, talking advertisements for one another.

Keep in mind that networking is about being bona fide, building trust, and seeing how your relationship can genuinely help others.
1. Always figure out before you even walk into a room, what your specific goals are in attending each networking meeting.  This helps you to pick groups or associations that will help you get what you are looking for.

2. Ask open-ended questions during your networking conversations, questions that ask who, what, where, when, and how. Try to avoid questions that require a simple yes or no response. By using this line of questioning you can open us the discussion and show listeners that you are interested.

3. Become a walking resource centre. When you become known as a strong resource, others remember to turn to you for suggestions, ideas, names of other people, etc. This keeps you at their "top of mind".

4. Make sure you have your "elevator speech" prepared and know it like the back of your hand. An elevator speech is the commonly known as the response you would give in the amount of time it would take to reach the tenth floor in an elevator. Always rehearse your spiel and be genuine, so that you don't sound automated when you relay it to someone who asks what you do.

5. Always know what is going on in current affairs, if you don't feel comfortable just rolling into a spiel when you first meet someone, have a back up topic to break the ice until you do.

6. Never just throw your business card at someone the minute you meet them, you must get to know the person and their business as well as explaining your business before you even contemplate a business card exchange.  Some people will find you rude, pushy and unprofessional which will in turn reflect badly on your business.

7. Always phone or email your new contacts and let them know that you enjoyed meeting them.  If possible mention things that you discussed on a more personal note (i.e. I hope you enjoyed that movie you were going to see that night.) people will come to know you as someone who listens, remembers them and they will form a trust with you.

8. The most important thing to remember is to follow through quickly and efficiently on referrals you are given. When people give you referrals, your actions are a reflection on them. Respect and honor their trust and your referrals will grow exponentially.

7 Step Plan To Get Going With Networking

Whether you’re an introvert or an extrovert, feel like you have the gift of gab or just don’t know how to make small talk, networking know-how is very important for your business success. There is a notion in business that I believe most of us subscribe to that says “all things being equal, people will do business with and refer business to those they know, like and trust.” And the key to this is obviously being able to develop relationships.

Think of networking as the cultivation of mutually beneficial, win-win relationships. In order to be win-win, there must be GIVE and take (notice the emphasis on give). Networking shouldn’t be viewed as “events” where you go to sell your business. When effective networking is taking place, the parties involved actively share ideas, information, resources, etc.

Ok, so you know that you should be networking because it is one of the most cost-effective lead generation activities when used wisely, appropriately and professionally. But, maybe that seems easier said than done. Here’s a seven step plan to really get going with networking for your business.

1. Check out several groups to find the best chemistry and perceived value. Most groups will allow you to come and visit at least a couple of times before you have to join. Go and ask around to find out why others have joined and what value they get out of belonging.

Resist the urge to just go join the Chamber of Commerce simply because everyone tells you that’s what you need to do. If that’s not where your target group can be found, then you might just be wasting a considerable amount of time (and money).

I’m not telling you not to join the Chamber. Just be clear about what you’d like to get out of this or any other group. If it’s to find prospective clients or referral sources, then you need to be networking where those resources can be found.

2. When you find a group or two, join and go to all the meetings you can. Don’t go just once or twice expecting things to happen and then if they don’t quit. Building mutually beneficial, win-win relationships will take some time.

The contacts you make need to constantly see your face and hear your message. Continual contact with others over time will open up opportunities for you to go deeper and learn more about each others thoughts, ideas and capabilities in regards to your respective businesses.

Know, like, and trust generally only happens over time. Being regular and persistent will pay off.

<b>3. Get involved - be visible.</b> Do as much as you can to make yourself more visible within the organization. Volunteer to help with meetings, be on committees, or become a leader or board member.

Being involved does a couple of things for you and your business. First, you’ll get more opportunities to establish connections and get to know some of the contacts you’ve made even better. Secondly, the higher the visibility you have in the group, the less you’ll have to work to make new connections. Instead, as new people come into the group, they will likely seek you out because they view you as a leader within the organization.

4. Keep your circles of contacts informed. Don’t just assume that running in to someone once a month (or even once a week) will cause them to start doing business with you or sending it your way. You need to let them know what’s going on when you’re not at that particular group in order to inform and educate them.

Send them invitations to your events or open houses. Send them email or letters to share big news or success stories, especially anything of relevance to them or those in their networks of contacts. If you believe that you have valuable ideas, information and resources to share with others, then doesn’t this just make sense?

5. Work at GIVING referrals and sharing valuable information. That’s right, you need to be willing to GIVE before you get. That means you need to get to know other members and what makes a good prospect for them. What kinds of information might you have access to that could be useful to them?

You may initially think you don’t have much of value to share with others (besides your business and what you provide). Part of the key to getting good at giving is to not make assumptions. For example, don’t assume that some basic resource (e.g., a web site) that you’re aware of is familiar to someone you might be talking to just because they are the “expert” in that field. Be willing to ask if they know about the resource and ready to share if they don’t.

Want to get better at actually giving referrals? Here’s a simple question to ask someone you’re connecting with. “How am I going to know when I meet a really good prospect for you?”

Just the fact that you are willing to explore giving will elevate your know, like and trust factor.

6. Focus on Quality, not Quantity, Quantity, Quantity. It’s not necessarily about the number of connections you make, but about the quality of the ones you do make. Are they mutually beneficial, win-win relationships?

Quality connections will be identifiable because all involved parties will be actively sharing ideas, information, and resources. Yes, it is true that you need to spend some time and effort getting to know the other person(s) and what’s important to them. But, you also need to be clear and actively thinking about what information or resources you want and need.

Staying in touch with and following up with a smaller number of quality relationships will generally be much more productive than trying to follow up with a larger number of superficial contacts.

7. Be persistent, but be patient. The goal of a networking event shouldn’t necessarily be to come away with prospects every time you go out, but to come away with great connections. Networking usually takes time to get the relationships developed and nurtured.

Don’t approach networking as a scary proposition or a necessary evil for being in business. Take the pressure off yourself and really focus on how you might be able to connect with someone you meet. Focus on them first and look for ways to be useful to them. As you become known as a connector you’ll eventually be ready to reap what you sow.

7 Traffic Techniques for Network Marketers

Network marketing is a numbers game. The more people you introduce to your opportunity, the more money you’ll make. To start generating a steady stream of traffic to your site, try these 7 creative techniques:


1. Write and Distribute Articles, Reports and Ebooks. Internet users are all interested in one thing – information. Use this to promote your business by creating high quality content and allowing others to reprint it for you. One great way to do this is to distribute a brandable ebook or special report. This is one that a website or list owner can change to include a reference to their website. This doesn’t mean that it looks like they are the publisher, it’s just a way for them to include information on where the ebook was downloaded from and (if applicable) to include their affiliate link for your products and services.

2. Participate in Newsgroups, Forums, and Mailing Lists. There are hundreds of forums online and you can find one for almost any topic imaginable. Most allow you to include a signature line that will be attached to every message. This is a chance for you to advertise your site. Visiting these forums to post thoughtful questions and offer your expertise will mean your signature is viewed by others and will bring you free, targeted traffic. Of course how much traffic you get depends on how often you post and whether your signature makes people want to visit your site. A good approach is to use an ad you’ve had success with elsewhere as your signature.

3. Join Networking Sites to Build your Personal Network. Networking sites are designed to make it easy for people to meet others in their industry and to advertise their products and service. Similar to offline networking events where lots of people come together for the sole purpose of meeting people, online networking sites work the same way.

4. Use Classified Sites and Traffic Exchanges. Classified ad sites and traffic exchanges have gotten a bad reputation, but they really do work if you know how to use them. If you’re promoting a product or service that advertisers can benefit from then they’re a great place to get traffic. Although not very many consumers visit this type of advertising sites, lots of website owners do in order to make sure their ad appears on the site. While there they can’t help but notice other ads and if one catches their attention you’re likely to get a visitor.

5. Run a Contest. People love the prospect of winning something – that’s why a contest can be a great traffic generator. The key is to choose a prize that will attract people from your target audience. If you make the grand prize a new laptop you’ll get entries from everyone who would like to win a new laptop (which is basically every computer user in the world!). Get more targeted traffic by choosing something that your target audience is interested in but wouldn’t mean much to other people. To start promoting your contest do a search in Google for “Contest Directories” and you’ll find lots of places to list your contest for free.

6. Include a Powerful Signature on all Outgoing Email. Every time you send a piece of mail you have the potential to get a visitor to your site. Simply create a “signature” that is automatically added to every outgoing message. Use the signature to briefly explain what you do, give your USP or slogan and add a hyperlink to your site. Once it’s set up you don’t have to think about it again!

7. Try Newsletter Classified Ads. There are lots of newsletter publishers who give classified ads to new subscribers. Although these don’t typically bring a huge response, they can generate some traffic if you offer something with a high perceived value but low price tag. They’re also a great way to test new ads to see which ones get the best response. Once you’ve found a winner use it in a PPC campaign, make it your new email signature, run it as a top sponsor newsletter ad or use it as your forum signature.


'Excellence' Program Assists People With Disabilities

People with disabilities remain an untapped resource in the nation's work force, facing an unemployment rate of 70 percent.

NISH, a nonprofit organization that helps secure federal contracts for agencies that employ people with disabilities through the Javits-Wagner-O'Day Program, is working to change the status quo. The organization has introduced a new program whereby agencies designated as "Centers of Excellence" serve as mentors to other agencies to help them improve the quality of the service and products they provide to the federal government.

The Javits-Wagner-O'Day Program is the largest single source of jobs in the U.S. for people with disabilities. Often referred to as the JWOD program, it provides employment opportunities for more than 45,000 people who are blind or have other severe disabilities.

Through the JWOD program, NISH works with a network of more than 600 nonprofit agencies that employ and train people with disabilities.

The program stems from the Wagner-O'Day Act, passed in 1938, which provided employment opportunities for the blind by allowing them to manufacture mops and brooms to sell to the federal government. In 1971, Congress amended the act to include people with severe disabilities and to allow the agencies to provide services as well as products.

According to a recent Harris Interactive survey, two out of three people with disabilities who are not working want to work, but the lack of opportunities and accessibility issues prevent them from finding employment.


"Executive Job Search: 3 Jobseeking Ways to Find a Job Faster"

Got a difficult problem in your job search?

Say, a lack of networking contacts? Or trouble answering interview questions?

Well, you've got company. Problems in a job search are as common as mosquitoes in July.

But ... have you ever written your problem down on a piece of paper?

I'll bet you haven't.



Because, when you write problems down, you take an immediate, huge leap towards solving them. Think about it: Every great invention or solution, from the atomic bomb to the Xbox, was first worked out on paper.

Why not solve your employment problems the same way?

Here's a three-step method that will help you do it ...

1) Start by asking the right questions
Most folks put themselves behind the eight ball in their job search by asking questions that are depressing and demotivating.

Questions like, Why won't anyone give me a job? or How do I network when I don't know anyone?

Ack. Pass the happy pills.

Instead, start asking questions that motivate and inspire you.

Better questions to ask are:

* How could I give people a reason to call me with job leads?
* How did my 10 closest friends find their current jobs? How could I brainstorm with them and use their methods in my job hunt?
* What worked in my last job search? The job search before? How could I do that again?

Important: Ask questions that you yourself can solve. Never depend on the government, your school, parents, family -- anyone else -- to do this for you. Because, once you give up responsibility for solving problems with your job search (or anything else), you become a prisoner of outside forces.

When you ask the right questions, however, you're halfway to the answer. So write down at least five empowering questions about your job search, right now.

Then, you're ready for step two ...

2) Brainstorm at least 20 possible answers
After you write down five good questions, circle the one question that looks most promising. You're going to use it to get hired faster.

Let's say you write the following question down atop a clean sheet of paper:

How could I give people a reason to call me with job leads?

Write a number 1 below it. Write a possible answer next to that number. Then move on to number 2, 3 . and don't stop until you have at least 20 answers to your question.

Not 15 or 19, but 20 answers -- or more.

There's a reason for this: Left to its own devices, your brain will pull a Homer Simpson after two minutes and try to talk you into going out for donuts or beer. Brains hate to think. Like bench pressing, thinking is strenuous work, no matter how good it may be for you.

But don't let your head off the hook. Don't stop until you get 20 possible solutions. Brainstorm as if your career depended on the outcome. Because it does.

Now. Most of your 20 answers won't be very good -- that's OK. Your best answer may come right after the most hare-brained. By forcing yourself to write out 20 answers, you're flushing the creative pipes while going deep into your subconscious mind to dredge up a winner.

Don't knock it until you try it!

3) Take action on one solution today
Choose the most promising from your list of 20 answers. Then, get started -- today -- to make it happen. No excuses.

Let's say the most actionable of your solutions is to throw a networking party where you can meet friends, family and acquaintances, and let them know about your job search.

Now. What do you need to do to make this party happen?

Well, you have to make the guest list, send invitations, get the food, etc. So write down all the sub-goals necessary for the party to be a success. Check each sub-goal off your list as you complete it. Before you know it, your networking party will be a reality.

After that, take the next most-promising solution from your list of 20 and make that one happen. Repeat until hired.

Here's why these 3 steps work when it comes to solving problems -- clear thinking plus continuous action equals results.

If you're struggling to find a job, write down clear, empowering questions of your situation. Then, brainstorm at least 20 possible solutions and take action on the best one today. When you do, you'll be that much closer to getting the job you really want, faster.

Now, go out and make your own luck

“New Job Blues ... Now What?”

You’ve landed what you thought was the job of your dreams. Each stage of the interview went smoothly - you sold them on your skills and expertise, and your prospective boss sold you on the position and benefits of joining the company. He/she seemed excited about extending an offer. And then, with offer in hand, it was thrilling to give your notice (or tell your friends you’re finally employed after a long stint of unemployment!). All seemed right with the world.

You’ve now been on board a few days…  a week… perhaps even a month. Suddenly you’re not so sure you’ve made the right decision. The job that seemed like a dream is starting to feel like a nightmare. Perhaps the position isn’t what you thought it would be; it’s either too narrow, too broad, not challenging enough, or more of a stretch than you imagined. Maybe the company isn’t measuring up. Or, perhaps your boss isn’t the caring, supportive mentor you thought he/she would be.

In a state of confusion, you wonder what you should do. Stick it out? For how long? Leave? Then what? The decision to stay or leave a new job is a personal one, with no right or wrong answer, as everyone’s situation is unique. And most people, at one time or another, have been faced with this dilemma. To help you think through your next move and determine what’s right for you, here are some questions you may want to ask yourself:

Is it just the newness of the job? Changing jobs can be an unsettling experience. In your previous job, you knew your way around - you knew what was expected of you; you knew your job; you knew the players; you felt like you belonged. In a new job, however, it takes time to learn the ropes and feel like you’re truly adding value. Sometimes it’s best to give yourself time to get over the “newness” and then decide if the job is right for you.

Can you live with your boss? Hiring managers sometimes put their best foot forward in an interview, then do an about-face when a new employee arrives. Even though your boss isn’t the supportive manager you thought he/she would be, can you live with the change? If so, it may be worth staying. If, however, you experience a nauseous stomach on Monday mornings or a rise in blood pressure every time he/she walks into your office, it may be wise to consider leaving.

Can you navigate the politics? Office politics can be the bane of many employees’ existence. If you’ve been hired into a political crossfire, it will be important to assess your political skills to determine if you can make it work. If politics aren’t your strength, you may want to leave before you find yourself failing without even knowing why. If you’re good at developing relationships and working with differing styles, as well as “managing up”, you may want to consider staying and seeing if you can make a tough situation work.

What will you learn if you stay in this job? Sometimes a seemingly wrong job can turn out to be a terrific opportunity to learn new skills, become exposed to new technologies, and gain valuable experience. Is it possible this job could be a stepping-stone to a better, more satisfying job down the road? Could it ultimately propel your career forward? If so, and you can tolerate everything else, it may be worth staying.

If the scope of the job has changed, can it be renegotiated? If the actual work turns out to be far different from what you thought it would be, you may want to speak with your manager to see if aspects of the job can be changed. If the scope is too narrow, can more responsibilities be added? If the workload is too great, can you get some assistance? If the job ultimately represents a step backwards and/or you’re doing work you didn’t feel like you signed up for, it may be worth looking elsewhere.

Can you afford to leave without another job to go to? If your boss, or the job, or the politics are so bad it’s beginning to affect your health and personal life, then leaving sooner rather than later may be the best move. But can you afford it? Carefully evaluating your financial situation prior to jumping ship will help alleviate regrets later on. Consider also the momentum you had in your job search prior to starting your job. Can it be easily resurrected so your time of unemployment is minimized?

The decision to stay or leave an intolerable new job is a tough one. How long to stay is also a dilemma. Many have left after two weeks, never to look back. Others have stayed, only to regret staying too long. And still others have stayed and managed to make everything work out. Only you can decide what’s best for you and your situation.

If you answer the above questions honestly, you will surely make the right decision for you. Pay attention to how you’re feeling and what the job is doing to your health and self-esteem. Recognize that the longer you stay, the greater the requirement to add the job to your resume. Know that it’s always an option to stay and look for employment on the side. If you do that, it may be valuable to evaluate your job, boss, team, and culture requirements so you can develop some insightful interview questions to ask the next time around.

Talking with a trusted friend or colleague can be helpful during this challenging time. Whether you choose to stick it out and hope for the best, or leave right away and cut your losses, trust that you’ve made the right decision. And know that regardless of the outcome, the experience has presented an excellent opportunity for learning and personal growth that will be invaluable in helping you manage the rest of your career.



"If Your Resume is the Cake, Your Cover Letter is the Icing."

Cover letter writing is almost as important a skill for a job seeker to learn as resume writing.  The cover letter accompanies the resume at all times as the primary support document.  Whether you use traditional mail, email, faxing, or another type of electronic submission, this should always be sent with the resume.  There are, of course, other tools you’ll use when job seeking.  Your cover letter and resume come first of course, followed by follow-up letters, thank-you letters for after the interview, reference sheets, salary histories, and job acceptance letters.  If you have good cover letter writing skills, and good resume writing skills, the other written tools should be a snap to compose.

Your goal in this is to get the attention of the hiring manager, just as it is with resume writing.  The method and format are a little different however.  Your resume will cover all, or most of your professional career, and will be from one to two pages.  Your cover letter will be a very brief page serving as an introduction to the resume.  Cover letter writing style must be direct, to the point, and able to grab the attention of the reader quickly, with a goal of making the reader want to read the attached resume.

Many people, when engaged in this type of writing, have a tendency to say too much.  Good cover letter writing is short and punchy, and will take two or three key points from the resume and emphasize them.  The old adage “tell them what you are going to tell them, tell them, and then tell them what you told them” holds true in both resume writing and cover letter writing.

As an example, let’s assume that you are a materials handling manager for a defense contractor, seeking another position.  In your line of work the buzz words are MRP, lean manufacturing, ISO 9000, and cost savings.  Your writing efforts should reflect these buzz words to show your value to your current employer and any future employers.  Your resume will go into more detail about how you accomplished these goals.  The cover letter will simply point out to the hiring manager that you accomplished them.    An example of this would be two bulleted paragraphs in the body of the letter that say….

•    Experienced in  quality assurance and quality control, MRP, ISO 9000, QS 9000, and Lean Manufacturing.

•    Demonstrated results in saving significant money for employers through cost savings, inventory level reductions, and on-time supplier delivery.


The hiring manager, according to many surveys, devotes only about fifteen seconds to each resume and cover letter he or she reviews.  With that in mind your writing skills need to be top notch to get this person to look at your resume.  Your resume writing skills need to be just as good to get the reader to want to grant you an interview.  In turn, your interviewing skills need to be excellent to get the hiring manager to offer you the position.  This long, and hopefully positive chain of events begins with good cover letter writing skills and ends with job satisfaction and a nice paycheck.



1000 things you don’t want in your job hunt

GOING ONLY FOR BRANDING
Do you stick only to the top name job boards or portals? If yes, you are denying your chances of getting into specialized positions. Specialized groups or non-enterprise companies often steer clear of top names. Choose your resume posting based on the kind of recruiters that visit a given job boards.

OUTSOURCING YOUR JOB HUNT
If you are getting a peer or a consultant to do your job hunt to the level of making contact with a prospective employer - stop doing this now. You can get help to the level of someone gathering job order description or information for you. You make connect - use the opportunity to create an impression.

RESUME BLASTING
Do you treat your resume like a promotional mailer? Distribute it all over the place or get a group email ID and broadcast? This means (1) Your cover letter or your resume is not customized for the job order in hand - Resume customization in lieu of arranging the skill sets for the given job order. (2) You do not follow up; there are employers who seek to measure your interest with the follow up method that you adopt. Plus your prospective employer or their job consultant knows that you are hunting around, which will reduce your market value.

Another aspect of mindless blasting is clicking the APPLY FOR THIS JOB button wherever you see it. When you submit your resume to a job where you do not have minimum qualifications - and you have a reason to doing so - make an offline connect.

75% of email traffic received by a generic ID such as careers@bestemployer.com is junk. If you rely only on email to get your next job - forget it. Your resume is probably in the junk folder.

PRIVACY
Do not write a tell tale resume with private information. We’ve heard enough and more about misuse of private information. Another aspect of privacy - using Internet at work to coordinate your job hunt. Wake up - Even a mom & pop street corner store can afford a network and a firewall in it.

INTERNET JOB HUNT BALANCE
You do not want to rely entirely on the internet for your job search. You do not want to deny the abundance of information that is available on the internet either. Depending on your skills and where you want to be working next, see if your target employers and their head hunters are hanging out in Print Classifieds or Job boards.

BEING COOL
Email is new age - it has been for over 15 years now :), but an email ID such as kewldude800@xyz.com is not a great identification. Also see what your social networking page is saying about you - from the eyes of a headhunter, hiring manager or recruiter. Please blogpost here about ‘Big Brother is watching‘. Also your resume or your job hunt webpage is a business document; it is not your platform to express political views.

Balance 994 things you do not want in your job hunt come under ‘common sense application’. We do not want to question your CSA quotient by putting down all of those 994. (Actually, 6 things as a title did not sound grandiose enough to attract your attention)



"Take This Job and Shove It" is a Country Song NOT a Best Practice

"Find a job you like and you add five days to every week."
-H. Jackson Brown, Jr.

Sometimes it's an easy choice to leave a company. However, one of the most important choices that you can make in your career is to leave your current employer in the right way. Like any other relationship, there are faults and virtues with every company. At the end of a relationship, people tend to focus on the faults.

BREAKING UP IS HARD TO DO
When you leave a company, it is like breaking up with a boyfriend or girlfriend. Regardless of how you do it, there will still be emotions. The longer the relationship, the deeper the feelings. Keep this in mind during the separation. People express their emotions in different ways so be prepared to respond with compassion.

IT'S A SMALL WORLD
I've learned first hand not to burn bridges. In fact, I was hired by my former boss within two years of leaving the company. He had moved onto a bigger job with another company and thought of me when a position came open in his department. Since we already had a great relationship, the interview process was both short and painless. Also, the job was a significant step up for me both professionally and financially.

TO DO OR NOT TO DO?
Here are a few do's and don'ts that may help make the transition a little easier for everyone.

DO write and give a simple resignation letter to your immediate boss and, perhaps, your Human Resources Director, if appropriate. By putting a few key items in writing, it memorializes your intention to leave the company. It also gives you a chance to pre-play the discussion with your boss. The letter should include the following: your last day on the job, open items that you need to complete prior to leaving, and any work that you will need to pass off to someone else.

DON'T say anything negative about the company or anyone working for the company. While this is a good policy to employ at all times, it is even more critical when you are leaving. Disgruntled employees may seek you out during this time to air their negative feelings about the company or people working for the company. Resist the temptation to entertain these conversations. It is likely that your comments will be shared with others.

DO give as much advance notice as possible to allow for a smooth transition. Typically, this is two to four weeks. Use your best judgment to decide how long you will need to give keeping in mind what's best for the company. Be aware that is also possible that the company will ask you to leave immediately, especially if you're going to work for a competitor. This is nothing personal and should not be considered an insult.

DO work hard until you leave. It's perfectly natural to get "short-timer's disease" as you have already mentally moved onto the new position. Whether discussing movies, books, or relationships; people generally remember the beginning and end more than the middle.

DON'T take anything that is not yours. Whether it's a stapler, a book that belongs to the company, copy paper, or paper clips; leave them behind. While you're at it, tidy up a bit.

DO make yourself available for your replacement. If the company hires your replacement before you leave, offer to train them. Even after you have departed, it's a good idea to leave a phone number where you can be reach with times that it is acceptable to call.

DON'T abuse e-mail, the telephone, or the internet during your last days. Be sure to keep your communication as professional as you have during your tenure.

There's no reason that you still can't be friends when it's over. If you are careful to maintain a good reputation with the company, their suppliers, their customers, and employees; it will pay off considerably. It may not happen right away, but your paths will cross again.



10 Ways To Transition Yourself Into Retirement

Let’s be completely honest. Everyone has their own dreams and expectations about retirement. Upon retirement, some folks plan to travel around the world while others simply plan to take excursions to their local beach. Whatever the retirement plan that you may have, being able to implement your goals takes a certain degree of financial security. The problem however is that financial security does not just happen but requires careful planning, commitment and yes, money.

To be a successful retiree, you must successfully transition yourself into retirement in order to meet your retirement objectives. In addition, you have to plan the amount of money you need and what you want to accomplish with your savings. After all, you’ll likely spend 35+ years in retirement so you must start planning now. In this article, we will discuss 10 ways that you can successfully transition yourself into retirement. They are as follows:

1. Debt Reduction - Make sure that you do not carry your debts into retirement. Therefore, commit yourself to paying off as much of your debts as you possibly can. Eliminate car payments, credit card debts, personal loans, etc. Do what you have to do now to squash debt and make sure that you don’t obtain any new debts either.

2. Have a Nest Egg of Emergency Funds - Have enough liquid funds in hand to cover at least a few months of expenses, without eating into your investments. Be prepared for the unexpected expenses while you transition into retirement. After all, emergencies will certainly come up but if you have a certain amount of savings, you won’t have to worry about them.

3. Adequate Insurance Coverage - Make sure that you have adequate insurance to cover your life, health, homeowners', and auto insurance policies. Reassess your insurance needs on a yearly basis to ensure that they suit your retirement needs. Be open to making changes as needed and check out your employer’s retirement coverage. Many of folks have been unpleasantly surprised to learn that their employers will no longer cover their medical expenses after they retire. So, if you find out now, you can take the necessary steps to protect yourself and your family.

4. Retirement Income Plan - To ensure that you don’t outlive your assets, develop a retirement income plan that includes your income and expenses. Keep track of your current expenses and cut back as needed.

5. Social Security Benefits - The rules for benefits are rather complex, so talk to a Social Security representative a year before you plan to retire. By doing this, you’ll be able to understand your benefits and how much you’re covered. In addition, you should apply for social security three months before you want to start collecting your benefits or three months before your 65th birthday.

6. Contribute to a Savings Plan - If your employer offers a tax-sheltered savings plan (such as a 401K), make sure that you contribute as much as you can. Not only will this substantially lower your taxes but will also make huge difference in your financial security due to the magic of compounded interest.

7. Review Wills and Trusts - Make sure that you have a valid will and/or trust. Not only will this protect your assets but will give you peace of mind.

8. Invest in IRA - By putting money in an Individual Retirement Account (IRA), you’ll cleverly delay paying taxes on investment earnings. If you invest $2,000 in IRA at 4% when you are 30, it will grow to $112,170 by the time you are 60. Now that’s a lot of moola for simply being smart!

9. Follow Basic Investment Principles - Just remember that how much you have for retirement depends on the type of investments you make now. Learn how to multiply your savings using mutual funds, stocks, bonds, etc. Consult a financial advisor for additional information.

10. Know About Medicare - Find out when it is appropriate to apply for Medicare and then apply. The Medicare application process and premiums may vary, depending on your age and whether or not you are receiving Social Security by being aware of the type of Medicare you may qualify, you’ll be ahead of the game. For instance, the two parts of Medicare are:

- Hospital insurance, which generally you do not pay. It helps to pay for hospital, hospice, and home health care.

- Medical insurance, which you pay. It helps pay for doctors, outpatient care, and other medical services.

Follow our suggested ten steps and you’ll not only improve your mental health but you’ll also transition yourself into a happy and financially secure retirement.



17 Important Things To Remember As You Prepare For An Interview

Several Days - One Week Before the Interview

1. Spend some time to research the organization and the position at hand.  To find company-specific information, visit your local library, run a search on the internet, or talk to current or former employees about their experiences and impressions of the company.  Study up on the company's products and services, industry, target market, annual sales, geographic location(s), structure, history, officers, and any other key information.  Are there any new trends in the industry?

2. Identify the organization’s major competitors and do some basic research on how they differ (either positively or negatively) from the company at which you are interviewing.

3. Prepare specific examples of how your skills and experience make you a strong fit for the organization’s needs.  Practice answering directed questions about your experience, education, and skills and how they relate to the position at hand.  Being prepared to draw colorations between your experience and the needs of the organization is one of the most important interviewing skills you will need.

4. Identify your strengths and weaknesses.  Be prepared to talk about your weaknesses, but find a way to frame them positively. For example, “My biggest weakness is that I am a perfectionist.  It may take me a little extra time to get a project done to my satisfaction, but you can be guaranteed that the work will pass even the most stringent review, be 100% accurate, and that no detail will be overlooked.”

5. Prepare several intelligent questions about the company and position that will demonstrate your knowledge of the company and your sincere interest in the position.

6. Try on your suit and make sure that it is still well-fitting and in good repair.  If necessary, make arrangements to have it altered or find alternate dress.

The Day before the Interview

1. Contact the company to confirm the date and time of your interview.  Also confirm the name and title of the individual(s) you will be meeting.

2. Get directions to the interview site.  Be sure to double check the directions using a map. This will ensure that you know the way and also give you an approximate travel time – don’t forget to allow for extra time for rush hour!

3. Lay out your entire interview outfit.  Check it for any spot, wrinkles, or snags.

4. Print off a few extra copies of your resume and cover letter on nice paper.  Even if the interviewer has a copy of their own, it’s always a good idea to have a backup copy.  This is also helpful if you end up interviewing with multiple individuals, since the head interviewer may be the only person with a copy of your resume.

Get a good night’s sleep!

1. Your brain needs fuel to run at peak performance and if there is ever a day you needed 110% from your brain, it’s today.  So don’t skimp on meals.  Be cautious about eating large amounts of carbohydrates right before your interview though, since carbs are know to cause sluggishness and may lead to a “post-lunch” naptime.

2. Get dressed early so you do not feel pressured to dash out the door.  Pay attention to the details (brush off any lint, comb your hair, brush your teeth, use deodorant, etc.) and remember that a first impression can reveal a lot about you and your character.

3. Don’t forget to take copies of your resume, your cover letter, and your portfolio if you have one.

4. Leave yourself plenty of time to get to your interview.  If you arrive more than 15 minutes early, it’s best to wait in the car or outside the building.  Arriving too early gives off the impression that you have a lot riding on the interview (and have nothing better to do with your time), and also pressures the interviewer(s) into feeling that they have to adjust their schedule to accommodate you.

5.Smile and shake everyone’s hand when you are meeting for the first time - you should also smile and shake hands when the interview concludes.

6. Relax!  If you have done your homework you are well-prepared for the interview.  Take a deep breath and spend a moment collecting your thoughts if you need to when being asked a question.  Ask confused about a particular question you are asked, don’t hesitate to ask for clarification.

After the Interview

Write a quick “Thank You” message to the individual(s) who interviewed you.



10 sure-fire measures to become the boss’s favorite

Any office has two kinds of people, a group that works hard but is never noticed and the other who immediately spring to mind. The second kind are the ones who are noticed and at the forefront of all activities. Career success means more than working hard, being qualified, meeting crazy deadlines, and being diligent. To be truly successful you need recognition from the boss.

In order to be remembered and noticed by the boss you will need to:

1.    Be friendly and pleasant. Have a nice thing to say to everyone, ooze good manners, and have a ready smile and caring attitude. Don’t be brash and ride rough shod over others or be judgmental.

2.    Refrain from gossip. It is the one thing that can make life uncomfortable. Know what’s happening in the office but stay away from discussing it or spreading things however tempting it may be.

3.    Update your skills and knowledge constantly. The world today moves at a fast pace and one needs to keep up with technical innovations as well as global business trends. Make all efforts to be ahead of developments in your field of work.

4.    Be efficient in your work and have facts and figures at the tips of your fingers. Always prepare for meetings well be a visionary and make suggestions that can be backed up by action. When you speak it must be “pearls of wisdom.”

5.    Practice the art of listening. Analyze what others know and can tell you. Absorb knowledge like a sponge. Never restrict yourself to only your department. It pays to know other functions of the organization.

6.    Be a leader in all aspects. Be the first to accept extra responsibilities, to take over someone else’s load when they have problems, lend a hand when a team is working to achieve a deadline. Make valuable suggestions. Let people know they can depend on you for just about anything.

7.    Respect and obey the rules of the office. Be disciplined and spread the culture to all others.

8.    Always be in control, never appear to be stressed. Keep personal life and work separate—never form a relationship with a colleague or boss. Dress well everyday and stand tall.

9.    Be methodical and organized in your work. Use filing methods that anyone can use—if you are away anyone in your department should be able to locate the papers. Keep your work area neat, computer files uncluttered. Device a workable backup schedule such that under no circumstance is your work lost. Disaster management measures must be in place.
10.    Be poised, stylish, and approachable. Look good and smell good—excellent personal habits are always appreciated. Carry breath mints in your pocket along with a fresh hanky. Keep a laundered shirt on hand for emergencies.

It takes more than talent to impress a boss. Be ahead in the race for success.


10 Tips To Resign Your Job With Professionalism And Pride

Congratulations! You just got an offer for a wonderful new job. There's just one catch. You have to say good-by to your current employer.

Maybe you loved your job and you face an emotional farewell. Or you maybe you hated every minute and you’ve been counting the days till you could walk out the door one last time.

Clients often admit they’re nervous about making the departure announcement. They’re afraid the boss will be angry. They feel guilty about the work they’re leaving behind. Maybe someone else has to take up the slack for awhile.

But clients also wonder how to resign gracefully yet still protect their own longer-term career interests. They suspect their departure style will influence their careers for a long time,

They’re right.

Here are some guidelines to move to your next position with grace and style.

1. Give the correct amount of notice required by your company’s written policy.

Every so often my clients feel sorry for their former colleagues. So they stick around an extra week (or even an extra month). Inevitably, they begin to feel like a fifth wheel. Nearly everyone says, “Next time I’m leaving right away!”

2. After you leave, do not accept any job-related calls from your company unless you have a written consulting contract.

Your boss required two weeks notice – but belatedly realized she needs four weeks for a smooth transition to your successor.

Your boss made a business decision to require two weeks notice. When she miscalculates, she needs to accept the cost, just as she’d accept the cost of late payments to a supplier.

If your company needs additional help, offer to work as a paid consultant with a contract. But get everything in writing and make sure your new job becomes your Number One priority.

3. Study your current and future company policies regarding disclosures and no-compete agreements.

Some companies are extremely proprietary about their process and their people. Once you resign, you may have to leave the workplace immediately. Or your new company may ask you not to work for your former employer, even on a part-time basis.

4. Resign to your boss in person, if at all possible.

Phone is second best. And tell the boss before you tell anyone else – even your best friend or golfing buddy.

5. Expect your boss to be professional.

Clients often fear the boss’s reaction. However, bosses rarely are caught by surprise. Good bosses are happy to see their employees move ahead. Thank her for the opportunity to learn, which has led to your newest and most wonderful career move.

6. Thank your boss and your coworkers, even if you hate them all and can’t wait to leave.

You may regard them more fondly through a haze of memories than a glare of office lighting. You may encounter them at conventions and networking groups. And most likely you will benefit from strong references and goodwill.

7. Decline a counter-offer.

Recruiters consistently tell me, “Sixty percent of those who accept a counter-offer are gone in six months.” If you decide to stay, get a written job contract.

Exception: A few companies and industries actually demand proof of an outside offer before offering you any kind of internal raise or reward. College professors often work in this environment.

8. Treat the exit interview as a business formality, not a therapy session.

When a Human Resource professional asks why you are leaving, be upbeat and positive: “for a better opportunity.” Talk about how much you loved the company and your job. You never know where your comments will turn up, mangled and misinterpreted.

9. Resist entreaties to share the details of your future position with anyone.

Occasionally a colleague will try to assess your salary or other information “so we can stay competitive in recruiting.” Helping your company recruit is not part of your job and anyway, do you really believe this?

Details of your future employment should remain confidential, even from your close friends in the company.

10. Focus on your new opportunity – not your past expeience.

Once you’re gone, you’re history. The very same folks who loved meeting you for lunch will barely remember your name a week later.

And, if you haven’t changed jobs for awhile you may be in for a shock. Your first day in a new position can be a real eye-opener!



10 Ways To Remain Connected During Retirement

One of your biggest fears of retirement may not be giving up the hustle and bustle of the working world but remaining socially connected. After all, with your coworkers, you have likely made some close personal friendships. You likely treasure them and consider them as closer (if not closer) than your family members and other friends outside the work force.

Well, we’re here to tell you that you don’t need to feel this way. You can still maintain these friendships and develop new friendships as well. You can stay socially connected during retirement and don’t have to alienate yourself. To do so, you simply have to be willing to put forth the effort. In this article, we’ll discuss 10 proven ways to stay connected during retirement.

• Stay in touch with ex-colleagues – There’s no getting around it, your coworkers are important to you and therefore you should stay connected to them. Make sure that you contact them by phone or meet your friends for lunch dates. Not only will this keep your connection strong but it will also ensure that you remain up to date on past work happenings and keep your friends from work.

• Create meaningful relationships – Besides ex colleagues, now is the time to create new meaningful relationships. To do this, you should connect with family, friends and neighbors too. Perhaps you can engage in after-retirement activities that will enable you to improve these relationships.

• Foster relationship with your spouse – Now that you’re retired, you should have more time to spend with your spouse. Take some time to get romantic with them. See if the two of you can re-spark a flame or perhaps develop mutual interests.

• Build a strong social network – This can be accomplished by volunteering at your favorite non profit organization, enrolling in a class, or joining a group.

• Join clubs – You can connect with like-minded people by joining a club or a social group. Just make sure that it is an actitivy that you would enjoy and will get excited about.

• Participate in community service – You can remain connected to people of various dimensions by assisting with some community service projects. For instance, perhaps you can arrange to clean up the parks on Earth Day or participate in the Why Me Cancer Walk.

• Participate in volunteer work – Join a worthy cause to be in touch with people. Try to help the deprived and lesser privileged. Alternatively, you can spread awareness about the burning issues that concern people around you. It will be an enriching experience for you too.

• Explore a hobby – In exploring this hobby, join a group of people who also have this interest such as a knitting club or ski club. This will increase your interaction with people with similar interests.

• Re-educate yourself – Participate in classes that you can learn something new with other people. Make sure that you keep a positive and friendly attitude and you’ll meet new people all the time.

• Connect with family– This is a wonderful way to remain connected with your children, and your grand children, with whom you may not have fostered a close relationship during your working life. You can’t start any sooner, so cease the moment right now and you’ll be happy that you took the time.

In conclusion, you can remain connected during retirement. You simply have to be willing to connect with family, re-educate yourself, join a hobby, participate in community service activities, volunteer, join clubs, build a new network, stay in touch with ex-colleagues, foster relationships with your spouse, connect with family, and create meaningful relationships.



10 Hot Tips On How To Cope With The Prospect Of Redundancy.

It used to be the case that people could get a job and expect to stay there for as long as they wished. That is no longer the case and we should realistically anticipate 3 or 4 job changes in our working lives.

When we are faced with redundancy, we often feel as though we are out of control. Something is happening to us that we don’t want and we feel hurt, sad, anxious and resistant to that change.No matter what our thoughts about it are, we have to deal with it.

I often speak to people who are faced with this issue .What makes it much worse is when people feel that they have given their work  and I quote “their all” ,”the best years of their lives”. There are those amongst us who focus too much on work related aspects and neglect personal areas of their life .In these situations, the void that redundancy creates will be so much greater.

Tips

1.Ensure that there is balance between your work and personal life.

2.It can be useful even when you are employed to periodically check out what other employment is available. Send off for job specifications as this may indicate to you what prospective employees are looking for. You will also become clearer about how marketable you are.

3.Have some contingency plan.

4.After the shock has worn off, try to look at your situation as an opportunity for positive change rather than as a problem.

5.Take control by taking action, rather than ruminating and worrying which tends to exacerbate situations.

6.Do some brainstorming exercises to generate ideas about what else you may be able to do.

7.Explore whether your skills and experience to date are transferable to other areas.

8.If you can afford to, it can sometimes be helpful to go away for a few days where you are removed from the situation and may be able to see things more clearly.

9.Sometimes sharing your concerns with others is useful as they may have had similar experiences and will be able to empathise with you and perhaps share ideas about how to manage this change.

10.Optimise your ability to cope with this change by paying attention to your general health .Ensure you eat properly, take regular exercise and have adequate sleep.

10 Career Change Myths

Career Myth #1: You can't make a living doing something you really, truly love

This is the grand-daddy of career myths, the belief that you can't have a "practical" career doing something that you were passionate about. It has to be one or the other.



This myth is rooted in fear. Fear that we have to sacrifice our happiness to make a living. Don't buy the myth that you can't earn a living by doing what you love.

When I first started coaching, I heard from plenty of people that it would be very difficult to make a living doing this work. I just decided to find coaches who were successful, and to learn from them (simple, eh?).

If you find yourself buying into this myth, consider this question - As you look back on your life, what will you regret more? Following your passion or following your fears?

Career Myth #2: It's a tough job market/economy

Even when the newspapers and other news sources say that unemployment numbers remain steady, that job growth is at a standstill, or that we're experiencing slow economic recovery, not to mention downsizing and outsourcing, don't believe it.

It's a myth because it doesn't reflect the whole story, the fact that that it's a different job market today. It's a changing economy. How we transition from job-to-job is different. Hiring practices have shifted. So the job market has changed, but that doesn't necessarily make it tougher. What makes it tougher is that we've been slower to change. We've held on to old practices and old behaviors. That's not to say that old ways still don't work, but they're just not as effective.

So I challenge you to just believe that it's a perfect job market for you to find work. I've had my college students try this, just for a week, and, more times than not, several of them find job leads or make important connections during the week.

Career Myth #3: Changing careers is risky

What's riskier than leaving what you know to pursue the unknown? Changing careers means leaving behind a piece of your identity - your "I'm a lawyer" response to the "what-do-you-do?" question. It might mean admitting to yourself that you made a mistake with an initial career choice. Or it might mean acknowledging that you're unsure of what's next. And smart people always know what's next, right?

Nope. Successful career changers often don't have a plan. In Working Identity: How Successful Career Changers Turn Fantasy into Reality by Herminia Ibarra, she provided evidence that waiting until you have a plan is actually riskier than just doing and experimenting.

Nothing, absolutely nothing, is riskier than not changing careers if you're longing to do so. Here's why: The longing won't go away. It will always be there, under the surface, waiting for you to do something about it.

Career Myth #4: Always have a back-up plan

Sometimes having a back-up plan is the smart and prudent course of action. Back-up plans are so grown-up and responsible. But what happens when you're standing with one foot in and one foot out? In my experience, we usually close the door and retreat. We are reluctant to commit to ourselves, and we end up denying ourselves the satisfaction of playing full-out, getting dirty and sweaty. We end up with feelings of regret and the nagging "What if?" question.

Back-up plans diffuse our energy. Diffused energy equals diffused results. Give all that you've got to your dream/passion/risk and you've got a better chance of being successful.

Career Myth #5: There's a perfect job out there for everyone

How long have you been searching for yours? You just know, deep inside, that there's an ideal job that's perfect for you out there. It matches your personality, skills, and interests to a tee. And it pays well. If only you could figure it out. If only you knew what it was.

Is there a perfect job out there for you? No. And here's the good news - there are more jobs than you can imagine that would be "perfect" for you. Chances are you've even come very, very close to a few of those perfect jobs already. So what happened? And how do you recognize one of these so-called "perfect jobs"?

Ever see the perfect gift for someone, but it was months till his or her birthday? Then when you go to find the item later, you can't. Another lost opportunity and you, once again, berate yourself for not buying it when you first saw it.

So maybe you've run into a perfect job in the past, but because of the timing, you passed by the opportunity. Or maybe you were so focused on something else, that you missed an obvious clue. Instead of dwelling on the past, which you can't change, vow to keep your eyes open and to look beyond the obvious.

Career Myth #6: Asking "What's the best thing for me to do?" is the right question

This is one of the most common questions asked when considering a career change or a career move. It seems like a logical analysis - weigh the pros and cons and evaluate the balance.

Do not ask yourself this question!! It rarely leads you to the answers you're seeking. It will lead you to feeling overwhelmed with options (sound familiar?), or feeling like you have to choose what's practical over what seems to be impractical.

The question that will lead you to answers is simple (but not easy!!) It is "What do I really want to do?" This is a very different question than "what's best?"

Career Myth #7: If you don't like your job, you're probably in the wrong career

Cause and effect, right? One way to tell if you're in the right career is whether or not you like your job. If you're dissatisfied with your job, it's probably a sign that you need to re-examine your whole career choice. This is frequently what I hear from new clients who have decided to work with a career coach. They know something isn't right because they don't like their jobs. Their natural assumption is that their dissatisfaction is a symptom of a larger underlying issue - their career choice.

This is an example of false logic. Not liking your job might be telling you you're in the wrong job. It doesn't necessarily mean you're in the wrong career. It doesn't even mean you're in the wrong job. You could just be working for the wrong person or the wrong company. It takes a skillful approach to discern the source of discontent, and I think it's very hard to do it on your own (shameless plug for career coaches here!)

Career Myth #8: Everyone needs a mission statement

Do you know what your mission is? Mission statements are supposed to guide us, keep us on track, and help us move forward. But what if you don't have one? Does that mean you're destined to never fulfill your potential career-wise?

A client who was a successful professional contacted me because she was at a career crossroads. She felt that if only she could find her mission in life, she would know which career path to take.

She had a clear goal for coaching - find her mission! Instead, the most amazing thing happened. She decided that she didn't need a mission. She chose to trust that she was already fulfilling her mission statement, even though she didn't know what it was. After the client shifted her focus from finding her mission to living her life, an amazing opportunity came her way and she pursued it.

Here's a little tip: If your mission statement is elusive, stop chasing it. Be still and let it find you. And in the meantime, keep living your life and see what happens.

Career Myth #9: Expect a career epiphany

When you see a link to "Find Your Dream Job," do you immediately click on it to see what's there? Do you look at every "Top Ten Career" list out there to see if anything catches your interest? Do you know your MBTI type? If you do, you might be falling prey to the career epiphany myth.

I'd love, love, love it if most of my clients had a career epiphany that indicated to them, in crystal-clear terms, their next step. Instead, I see career "unfoldings" or a journey of discovery much more regularly. That is, being willing to not ignore the obvious, the pokes, the prods, and listen carefully to the whisper within. Yep, forget harp music and angels, for most of us, the career epiphany is a quiet whisper.

Career Myth #10: Ignoring your career dissatisfaction will make it go away

Oh, if only this worked in the long run!! Granted, it does work at first. When you find yourself beginning to question your career, you'll find it's rather easy to push the thoughts aside and pretend they aren't there. You know what I'm talking about: the "what ifs" and the list of regrets.

Over time, the random thoughts become nagging thoughts. You spend more and more time daydreaming about options. You build your list of reasons to ignore your growing career dissatisfaction:

  • You're too old.
  • You don't want to take a pay cut. 
  • You don't want to go back to school. 
  • You missed your opportunity 5, 10, 15 years ago.

With clients in this situation, we work on identifying and challenging these fears. Sometimes the fear of change remains, but there becomes a greater commitment to living than to feeling the fear.

Challenge

So now that you know that one or all of these myths have been holding you back, what are you waiting for?

7 Ways to Network Your Way Out Of a Job and Into a Work At Home Career

Everyday you can read articles about how people network and find another job. You can find countless numbers of books and articles on how to create relationships to find jobs that might not otherwise be known. But what about people who don’t want to work?
     
I am not talking about a lazy person without any ambition. The person I am referring to is the unemployable, the serial entrepreneur or corporate refugee. If you are currently working in a job and what you want is not another job but to become a work at home entrepreneur networking can still be for you.
                
Here are 7 networking strategies you can use to catapult your work from home career.

1. Create your own Board of Directors. IBM and Microsoft are not the only ones who should have a boardroom team. As a home based business owner you want to have a group of people who you can meet with, mastermind and get advice from.
 
Often times they may see skills and talents in you that you might not recognize. Once you have identified what your business goal is you have the opportunity to leverage the power of six degrees of separation. Six degrees of separation is the principle that anyone on earth can be connected to another person on the planet through a chain of acquaintances that has no more than five relationships apart.

2. Join Networking Organizations for Entrepreneurs. Successful business owners like to connect with each and expand their relationships. Look for organizations that have business owners in the same area of interest as you. Don’t just see them as competitors. Look for opportunities that you might be able to assist them in some way. Here are a couple of groups to consider:

The Chamber of Commerce

BNI (Business Networking International

Le-Tip

Rotary International

Each of these organizations have different personalities and cultures. Attend a few meetings before you call one of them home. Know what you ultimately want. Basil S. Walsh states, “If you don't know where you are going, how can you expect to get there?”

First establish in very specific detail what you are going to achieve. Did you notice that I said going to achieve? Life will give you exactly what you expect from it. Start with the end in mind.

Now is the time to dream big and visualize what your life will look like when you are a successful business owner. Don’t worry about the how. Simply set goals by asking yourself some key questions such as:     
     
A. What would I love to do even if I did not get paid for it?

B. How many days will I work each week?

C. What type of work from home business am I interested in?

D. Where will I live?

E. What do I like to do?

Determine what you need to happen to get out your job. Do you know how much you need to make in your business to leave your job?  What is your financial freedom number? Your financial freedom number is the amount of income you need to have coming in passively each month to cover all of your expenses.

One of the reasons you want to know this is when you are looking at home based business income opportunities you want to choose one that has the profit potential you want and need. If your financial freedom number is $5000.00 per month you don’t want to choose a business that does not have the potential to net that on a passive basis.

As you are networking and meeting new people you can analyze the business opportunities that arise from a totally unemotional point of view because you are clear about your goals.
   
3. Remember it is better to give then receive. One of the biggest problems I see with networking is most people go in it to see what they can get first before they give. Always look for a way to be of service to the people that you meet first. There is a universal law of reciprocity. You will always get back more than you give out. As you get to know people think about how you can help to enrich their life or help them towards their goals.

If you read an article or run across something that might be of help to them send it. When you have a genuine interest in others success you are blessed through your giving.

Some people call it karma and others say you reap what you sow. My life’s experiences have been blessed more than I could have every imagined whenever I give.

So look for ways to contribute. You may be able to do this in a variety of ways:

a. Volunteer to work with them some way.

b. Introduce them to people in your network that could help them.

c. Send notes or articles that might be areas of interest or   
could help to increase their business.

4. Learn how to joint venture or strategically partnership. One of the fastest ways to get out of your job, launch a business or simply make some money is to create a joint venture with someone.

Joint Venturing is a way to take either yourself or two other people who could profit from working together but simply did not have the relationship. You profit from making the connection.

For example you know a veterinarian has a large practice with a list of over 700 clients. You also have a relationship with a new pet groomer in the city who is trying to increase his business. You put the two together and every time the pet groomer gets a new client due to your structuring this deal you get paid. We call this mail box money. Money comes in your mail box whether you work or not.

5. Set up a written networking plan. I am amazed at how much time and effort people will spend to find a new job. However, when it comes to designing a plan to exit the rat race they do it almost haphazardly. You will be much more effective if you have a written plan. The plan does not have to be elaborate. Here are some of the basic things you want to cover:

a. What is my goal?

b. Who do I want to meet?

c. What events should I focus on?

d. How often should I be networking?

6. Attend seminars and boot camp events. Specialized knowledge is one of the keys to being successful in a home based business. When you attend boot camps and seminars you able to surround yourself with like minded people as well as learn from the experts.

However, if you really want to make these educational experiences profitable do three things:

a. Introduce yourself to at least 3 people and get their cards. Ask them why they are there and what they hope to get out of the event. Exchange numbers and ask, “What is the single most important thing you need help in making your business venture successful?”

When you ask this of someone else you will genuinely get to know someone and you may be able to help them. In addition, out of respect they will want to know more about you and a new relationship may be formed.

b. Go to lunch with someone you meet at the seminar and tell them the things you learned so far and will implement. There is something about speaking your goal out loud that will make it real. If you immediately implement one single action every time you learn something the results will grow exponentially.

c. Introduce yourself to the speaker. Sometimes this can be difficult if the event is large. However, if there is a book signing buy their book so while they are signing it you can ask one question. My question is, “What is the single most important skill you contribute to your success?”  You might like my question or you can come up with your own. The point is you have a great opportunity to network and learn from someone who is a master at their craft. Seize the opportunity.

7.Have a goal for every networking opportunity. Simply going to an event and "working the room" almost never yields any measurable results. Before you attend any event know what you want your outcome to be in advance. Are you going to meet specific person? How will you insure your introduction? Make sure you have crafted out a plan and enlist support from someone to help you execute if needed.

For example, if you want to meet someone ask the host of the networking event if they know the person and if they would be willing to introduce you. Your chances of success are almost guaranteed due to the nature of the event.
   
Networking is often an overlooked opportunity to find a way out of the rat race. If you want to look for a work at home career, connections can be a key to rapid success. Get the inside tips and discover 7 ways to network your way out of a job.



8 Resume Editing Tips

It’s amazing what a well-written and nicely presented resume can do for your job search. Before you send yours out, follow this checklist to ensure you are sending out an excellent quality representation of yourself.

1. Grammar, spelling, punctuation - Use the grammar and spell check function, then print it out and read the document word for word. Spell checker doesn’t know that you meant "manager" when you actually typed "manger."

2. Capitalization - Use a manual such as the Gregg Reference Manual if you do not know capitalization rules.

3. Punctuation - Check for proper use of commas and semi-colons. Again, if you are unsure, refer to the Gregg Reference Manual.

4. Run-on sentences - Check to make sure you do not have run-ons that are hard to read.

5. Consistency - You must be consistent with your number usage (dates, money, numbers), plurals, and abbreviations. For example, don’t list one date as 8/2004 and then list another date as 3/15/2004. Also, be aware of listing software consistently (abbreviation use). MS Word and Microsoft Outlook are both correct, but not consistent.

6. Education section - When you have a degree, list only the year that you obtained your degree. When you list your dates, (i.e.: 9/1998 to 1/2002) many resume-scanning systems will not recognize that you obtained a degree, only that you attended college for a period of time.

7. Ampersands - Ampersands (&) do not belong on a resume. There are a few exceptions. One exception is a well-known company name (AT&T). Another exception is well-known industry terms (P&L).

8. Hyperlinks - All e-mail and web addresses that you list need to be deactivated in your resume. To do this in MS Word, highlight the link, go to the "Insert" drop down menu, scroll down to and click "Hyperlink", and on the lower left-had side of this screen there should be a little button that says "Remove link", when you find it, give it a little click and voila! Alternatively, you can highlight the link, right click on it, and scroll down to "remove link" to deactivate the link.


6 Ways to Pinpoint Your Perfect Career

Have you ever felt stuck in your career?  Employee stress and burn out can account for a lot of dissatisfaction in your life.  After all, you are at work some 8 hours a day or more.  That’s 1/3 of your day if you don’t count sleep.  That’s a long time to be dissatisfied.

If you feel stuck, here are 6 great ways to find your ideal career:

    1.   Brainstorm on a sheet of paper - I’ve talked about this before and it’s a strategy I use all the time.  Take a pad of paper and write down at the top your objective in question form.  Then, simply list out 20 answers to your question.  For example, you could write “What should I be doing with my time and life?”  Then stay seated for a half hour to an hour coming up with answers to that question.  The key to this exercise is coming up with 20 answers - don’t quit until you have 20 answers.  You can repeat every day until you get the answer you seek.

2.   Ask 3 close friends - Sometimes our friends know us better than ourselves.  While meeting with one of your friends, mention you are at a crossroads in your life and career.  Ask what they think you’d enjoy doing.  You might be surprised at how easily they can zero in to your strengths and abilities and report a perfect job area.

3.   Ask your boss and coworkers - much like your friends in the example above, your boss and coworkers most likely see you in a way you do not see yourself.  In fact, they are likely most familiar with your strengths and weaknesses in the work environment.  Compile all the answers you get from them and see if there are any common threads you can explore.

4.  Call a headhunter - If you are searching in your career, it’s likely you have a resume.  Sometimes you can catch a headhunter or recruiter during their slow times and meet with them to pick through what you might be good at.  I’ve done this at different times in my life and the people seem open to talking with people.  After all, if you don’t get paid, they don’t either.  The ideas I get are usually good.

5.  Take a career assessment test - There are several sites on the Internet you might be able to take one of these tests for a fee.  But using my ‘headhunter’ tip above, many headhunters have this software and don’t mind you taking the test in their office.   I’ve taken these tests two times in my life and they usually take an hour or two, but they are thorough.  They ask you to answer a series of questions about what you are good at, what you like to do, what you prefer doing over what you don’t.  If you take one, you will likely see some new exciting areas to explore in your life.

6.   Keep a journal - Do you keep a journal?  If so, read through, looking for common threads in your writing.  Keep your eyes peeled for trends and activities you like as well as don’t like.  In fact, finding examples of what you don’t like and what frustrates you is almost as important as finding what you do like.  For example, if you hate an overwhelming boss, you’d probably like a self-directed position.  If you hate nosy coworkers you’d probably prefer your own office.

Discovering what you really want to do with your life is the most important decision you can make.  We spend 1/3 or more of our lives at work.  So figuring out the right career is important to keeping that 1/3 of our lives happy and productive.